The Challenge

A home health company struggled with a time-intensive reconciliation process. Staff spent an entire day—eight hours—manually cross-referencing patient data between their EMR system and an insurance provider’s web application. The tedious work was prone to errors and pulled clinical administrators away from higher-value tasks.

The Solution

Introllect built a custom automation using n8n that bridges the gap between the client’s existing EMR and the insurance provider’s webapp. The solution extracts patient and coverage data from both systems, performs intelligent matching and reconciliation, and flags discrepancies for quick human review.

The Result

What once consumed a full workday now takes just 30 minutes. The home health company reclaimed over seven hours per reconciliation cycle, reduced errors, and enabled their team to redirect focus toward patient care and operational priorities.